Reviewers Rating: Fair
We have been going to
Sam Lord/s 22 yrs, and this was the 1st time we were upset. The central air cond.only worked 2 1/2 days out of 23 days.The two upper management men seemed like they could not care a bit. They avoided talking to guest and should have let guests know they are working on problem.My rate is very good.but when asked for a reduction I was told no.If one pays $1
or $1000 per night, one expects services
no air only made thing worse with other minor
problems.while they remodeld the restaurant they used the confer.room(not a problem) but the toaster did not work.
This was minor but after sweating all night a small problem became very large.Try another hotel until the a/c is "replaced"
not fixed, the systen is too old.