Carabela Bavaro Beach Resort 02/08/2006
Reviewers Rating: Great
Carabela Bavaro Beach Resort
Punta Cana, Dominican Republic
Date of vacation: Jan. 26 – Feb. 2, 2006
Air Transat direct, non-stop flight from Vancouver, Canada to Punta Cana
About us:
We are a casual, laid-back, multi-lingual, self-employed, professional couple- mid 50s age group- with extensive travel experience for both business and pleasure. I do all of my own research before choosing the resort and I book our vacations with on-line discount travel agencies. We often travel last minute and this vacation package was booked one week before departure at an excellent price. The primary purpose of our vacations to all-inclusive resorts is rest and relaxation. We prefer to mingle with the locals and learn about their customs and culture, rather than spend our time chatting with other guests. We are very avid snorkelers and water sport opportunities rank high on our list of vacation priorities. Excellent snorkeling directly off the beach is a must. A nice beach, with opportunity to go for leisurely walks, is also important to us. We rarely use the swimming pool and/or swim-up bars. We enjoy small resorts, preferably less than 300 rooms, which are open-air and give a tropical feeling. We prefer resorts where the evening entertainment takes place outside rather than in an enclosed theatre or auditorium. We are not picky eaters and do not seek out resorts with multiple a-la-carte dining options or air-conditioned facilities. Resorts with fitness centers, casinos or spas do not interest us. Cleanliness is paramount. This is the first time we have traveled to Punta Cana, although we have been to the Dominican Republic before. We were aware that the Carabela resort would not meet some of our criterion but we booked it anyway, based on the price and the favourable foreign language resort reviews. English language resort reviews I had read were less than positive. We took a chance and are very happy we did! Good value for our vacation dollar!
Flight & Customs:
Due to the last minute booking, we were required to pick up our tickets/hotel voucher package at the airport. One clerk was on duty at the Nolitours/Air Transat Vacations counter and the line moved rather slowly. We had pre-selected and paid for our seats in advance. Air Transat is the only airline I am aware of that allows pre-booking of emergency exit row seating. This is a change in policy from the last time we flew with this airline, as I understand transportation safety guidelines require that the check-in clerk deem a passenger sitting in these seats to be physically able to operate emergency equipment if required. As my hubbie is very tall, I was fortunate to be able to pre-book the last remaining emergency exit row seat for him on the flight to Punta Cana and I opted to sit in an aisle seat one row behind. The flight departed Vancouver on time and we arrived at destination after a seven hour flight.
It has become the norm that many airlines have cut back on their in-flight service. Air Transat offers a boxed cold meal- usually a sandwich, drink, and a dessert. Coffee and tea round out the meal service. Soft drinks or water are offered at no charge. Alcoholic beverages, beer, wine or spirits, are subject to a $5.00 charge. Snacks such as peanuts, pretzels, granola bars cost as well. I highly recommend you pack your own snacks/goodies! Two movies were shown en route. We prefer to bring along our own headsets. Headsets are available for purchase at a cost of $1.00.
I had expected major customs clearance delays at the Punta Cana airport as I was aware that several flights would be arriving at about the same time. The new blue immigration forms- one for arrival and the other required for departure- are now a companion to the tourist cards provided with our vouchers, and had been handed out in flight giving ample time for everyone to have their paperwork filled out and ready. I found customs/immigration to be very quick and efficient, less than 20 minutes and no one seemed to be concerned about inspecting luggage as is the case upon arrival in Mexico or Cuba. I was very alarmed to have both the arrival and departure portion of the tourist card collected, but we were assured not to worry- this was the new procedure.
Finding the Nolitours rep. was easy! We were given our bus number, told where the bus was located and handed a brochure giving the time and place of the resort briefing scheduled for the following afternoon. As the other buses departed, we sat and waited!
Turned out that a guest going to our resort had accidentally taken someone else’s suitcase off the luggage carousel and they were unable to find him. Please be careful as many travelers have similar looking suitcases, so always check the name tag and make sure it’s yours before you leave the luggage area! The ride to the resort was about 40 minutes, and we were the first stop. By this time it was dark, so we had to wait until the return ride to the airport to get a feel for what the area and the other resorts were like.
The check-in process for our return flight was slow! It took almost 1 ½ hours for us to finally reach the check-in counter. Many vacationers were being charged for exceeding their allowable luggage limits. Air Transat allows 20 kilo (approx. 44 lbs.) per person and this was strictly enforced. Excess charge is $7.00 per kilo so keep this in mind when souvenir shopping! I was glad to have pre-booked our seats in the rear section of the Airbus 310-300 where the seat configuration narrows down to 2 seats (window & aisle) together, rather than the 3x3x3 seats. Still it was very cramped, and it didn’t help my hubbie any than the somewhat petite female passenger sitting in front of him attempted continually to recline her seat. She became most annoyed and agitated! Only when she was outright told that it was impossible for a 6’ 3” man to fold his legs to avoid his knees being right up against her seat, did she finally stop. Please be considerate to the person seated behind you and do not recline your seat!
Punta Cana airport is modern and clean. We loved the open-air, thatched roof concept! Return flight to Vancouver departed right on time and would have left even a few minutes earlier but for a minor incident. Seems one couple had somehow missed paying the $20.00US per person departure tax, which is collected by the Air Transat check-in clerk. Officials boarded the aircraft to seek out the couple and collect the required monies. We landed in Vancouver about 30 minutes early. Food service consisted of a cold Subway roast beef sandwich and cookie, with a wrap style sandwich offered again shortly before landing. Three movies were shown. We had traveled to Cuba in December 2005 with Skyservice airlines and found them overall to be much better than Air Transat. Skyservice uses a 767 aircraft for flights from Vancouver to the Caribbean and we found we had more legroom and also received a hot meal.

The Resort Check-in:
Check–in was quick and accompanied by a welcome cocktail. Once we had filled in the registration card, we were handed an envelope with our room keycard, 2 towel cards (lost towels subject to $20US charge), two $5.00 coupons for the Carabela casino and a booklet listing the resort amenities, dining times, etc. Resort guests are required to wear one of those dreaded plastic bracelets! I also wished to immediately arrange for a key to the in-room safe but was told to come back the next morning as none were presently available. Charge for this is $10.00US per week payable in advance and as promised, I was able to get the safe key after breakfast the following day. The resort staff is multi-lingual, but many do not speak English well. This resort is dominated by European guests and therefore, more staff speak Italian, German or French as their second language. The reception staff could have been a bit friendlier. The resort accepts Visa, Mastercard and American Express. Check out time is at noon.
Our Room:
There are ten buildings, from two to four stories in height, some with elevators, which make up this resort. Total capacity of the resort is around 494 rooms of which 24 are oceanfront junior suites and 24 are family suites featuring a sleeping loft. We were assigned room #4309, which was one of the loft suites, in building #4 on the third floor. Very interesting arrangement! Our building had an elevator, but we opted to use the stairs. Building #10 is the newest and most coveted. My request for a king size bed when I booked this vacation, was granted.
On the way to our room, the porter commented that we had been given a very good room. When we entered the room and I looked at the bathroom and strange loft area, I definitely begged to differ with his opinion. The room was hot and stuffy because the air conditioner didn’t work. We quickly discovered that the loft level also had an AC unit, but it was not powerful enough to cool the entire suite. I tried immediately to get a different room allocation but the front desk clerk was less than accommodating. Finally, he allowed us to look at a room in building #2 which was poor as well. It was late, we were hungry, the buffet would close in 20 minutes and so we decided to accept the room we had been given figuring everything would probably look much different the next day after a good nights sleep. Good decision on our part as indeed everything looked so much better the next morning and we stayed in room 4309 for the duration of our vacation. Requests for air conditioning repairs were handled through our vacation rep. since we got no response from the front desk staff despite numerous attempts. We discussed the issue with Sophie Brodeur of Nolitours right after the welcome briefing held at 4:30 pm the day after our arrival and within the hour, the repairman was at the door. Wow!! He figured out the problem and replaced the defective control pad. Hats off to Sophie for her excellent service! As an aside, Sophie Brodeur is on duty at the rep. desks every day from 4-6pm, except Tuesday, which is her day off. Wonderful, reliable young lady!
The best description for the décor and furnishings in the room would be “dated and a tad tired”. Keep in mind that this is an older resort! The furniture was adequate, but in need of some minor repairs, for example missing knobs on the night table, touch-ups to the wood finish of the tables. Our room was two levels with the upper loft level being the sleeping area. The king size bed was very firm but comfortable to us. There were two night tables, but only one with a lamp. A dressing table with mirror and a chair as well as a full sized clothes closet (which we didn’t use) rounded out the furnishing in this area. No clock is provided so bring your own travel alarm clock if you wish. The loft area also had a separate air conditioning unit, which worked well. Access to the loft was by a set of narrow, creaky wooden stairs with metal railings. I doubt the construction and configuration of these stairs would pass Canadian building codes, so be careful.
The entry level of the room (suite) featured two upholstered chairs, a large daybed/sofa, a coffee table, an end table with a lamp and a cabinet on which there was a small TV (no remote control) and a non-stocked mini fridge below. TV reception is satellite and 17 channels are available, although only four are English.
The clothes closet, near the front door and across from the bathroom, was a very generous size. It featured separate his and hers sections for hanging clothes and a top to bottom shelving section in the middle, in lieu of a dresser. The in-room safe is located on one of the shelves. Of the three sliding doors, the middle one was a full-length mirror. Sufficient clothes hangers were provided.
The floors on both levels are tiled. Unfortunately, the room did not have a ceiling fan, which we prefer to use at night. I was surprised that there were no musty smells or strange odors in the room, but I did come prepared with room air-fresheners, just in case. The soundproofing is almost non-existent. Thankfully, we had quiet neighbours! We also appreciated the light switches, which worked from either the loft or lower level of the room, but we did find lighting generally to be poor and this was due to the low wattage, energy efficient florescent light bulbs used throughout the resort. Extra outlets were also available for use when recharging batteries, cameras, etc. The voltage at this resort is 110V with plug configurations being two flat prong north-american style. Guests from Europe will need to bring adaptors!
The bathroom has a full sized tub with hand-held European style shower. The wall-mounted bracket for the showerhead was not adjustable so the water ran against the wall tiles and could only be used as a hand-held. Frustrating!! New, extra long shower curtain was provided. No mold or mildew on the tile grout and the chalking around the tub had recently been re-done. Sadly, the bathtub was in rough condition. There was a very unsightly rust ring all around the very slow and plugged drain, along with many, now rusting areas where the enamel was chipped. Faucet was quite dated and should be replaced. Not pretty!! Good water pressure and no shortage of hot water though!
A 1500 watt, three-speed hairdryer is mounted on the wall. Worked great! The vanity counter was generous in size, but had chips and cigarette burns. The sink did not have a stopper plug and was also chipped. The sink tap worked well but was dated. No odors from the drain though! A large mirror covered the entire back wall but the area was poorly lit. Two large bath and two hand towels as well as a bath mat are provided and changed daily. Bring your own facecloth if you use one and a box of Kleenex. Shampoo and soap are also provided, but we prefer to bring our own. Toilet worked. There was no bidet. The tap water is unsafe to drink! We used bottled water for brushing our teeth.
Our room had an east facing balcony, looking onto a lovely, lush and well landscaped garden area. Two wooden chairs with chair pads and a small slatted wood table were provided. A plywood partition, painted white and with floral design cutouts provided privacy from the balcony of the rooms on either side of us. Nice relaxing place to sit. The patio door worked just fine and there was also a screen in very good condition to keep out critters. There is a sensor on the patio door, so your air conditioning unit will not run if the patio door is left open. Never saw any crawlies but we were on the third floor! I came prepared with ant bait and bug spray, which I didn’t need to use. We also had no problems with mosquitoes, not even after the brief rain showers. Never once had to use our Deep Woods Off insect repellant or the After-Bite.
The maid we had for the first three days was very efficient and kept our room spotless. She arrived at the same time every day. The issue of tipping at an all-inclusive is a personal matter. I am a rather generous person and opted to leave the maid a gratuity every day rather than a larger sum at the end. I didn’t want to take the chance that our last day would perhaps be her day off! On the fourth day of our stay, we noticed the cleanliness level of the room had deteriorated and this was due to a different maid now doing the room. During our stay I heard of no incidents of theft from a guest’s room and none of our personal belongings were ever touched or out of place.
Restaurants and Food:
The main buffet “Noray” was open for breakfast (7-10am), lunch (noon-3pm) and dinner (7-10pm). Dress was casual. We especially liked the open-air concept of the buffet, which is located next to the lobby bar around the corner from the front desk. There is both a smoking and non-smoking area. Bussing staff was a bit slow at clearing plates and resetting the tables. We often just helped ourselves to clean cutlery and napkins. Coffee and fruit juices were self-serve. No big deal! The selection for all meals was very adequate to serve all tastes, but as the guests at Carabela during our stay were primarily Europeans, the food choices offered reflected this. Expect meats such as rabbit or goat at lunch or dinner along with the more usual chicken, pork, beef and fish. A wide selection of cold cuts and cheeses are available for breakfast, along with pancakes, scrambled eggs and omelets were made fresh on request. A large variety of delicious breads and pastries- always fresh- were yummy. The fresh fruit selection was also good. Variety is the spice of life and the buffet sure offered plenty of variety although it did seem a bit repetitive. Never left hungry! Wine both white and red, as well as beer (el Presidente) were offered for lunch and dinner. I especially enjoyed the white wine! Soft drinks and juices were available in self-serve dispensers and an ample supply of cold drinking water, in 500ml bottles was always on the counter. One thing we did notice was that the water bottles were not always factory sealed, so we presumed that the resort was cleaning and re-using the bottles. This practice is definitely less than hygienic and was perhaps the source of our illness? We aren’t certain, but as experienced travelers, we were always very aware and cautious of everything we ate and drank.
For lunch, a second option was the snack bar located at the beach. Again, this area was very open air. Bathing suits only and bare feet were acceptable. No stuffy dress code rules suited us just fine! The snack bar served only pizza (if you could ever get a piece!), hotdogs, hamburgers and fries. That’s all folks! Disposable foam plates were used for food from the snack bar area and could be taken back to your beach lounger. Garbage cans were placed close by, so the beach remained fairly tidy. Since we do not eat fast food, we opted to have lunch at the buffet every day. Nice selection of salads and freshly grilled fish or meat! Dress code for lunchtime buffet was shoes, no wet bathing suits as the chairs are upholstered, but a beach cover up or T-shirt were fine. Although it was not required, most guests dressed up for the evening buffet. That’s definitely a European thing!
The resort offers three a la carte restaurants for dinner: Mexican (El Mariachi), Creperie and Italian (MamaMia). There is also a gourmet restaurant (El Almirante), which serves lobster, but this is not included with the all-inclusive package. I believe lobster dinners were approx. $20 or $25.00 per person. There was no limit as to how often you could go to the a-la-carte restaurants. Sign up for evening a-la-carte is done during breakfast near the entrance of the main buffet. First come, first served and we had no problem getting reservations. General rule is simply if you snooze, you lose! We opted to eat at the Mexican and Creperie once during our stay and would recommend them both. The specialty restaurants are located in a building down on the beach and are not air-conditioned. This can work against you on cooler, windy evenings, so bring a cardigan. We had very windy conditions the first three days of our stay and the shutters, which are usually opened, were left closed- and still some sand managed to blow in. Yes, it was really that windy!! Food was okay with generous sized portions. Since the dessert bar in the buffet was amazing, we opted to pass on desserts offered at the a-la-carte restaurants and head back to the buffet after finishing our entrée. European tortes, especially the chocolate or mocha, were my downfall!! The ice cream was absolutely yummy!
Drinks:
When it comes to all-inclusive resorts, there isn’t much that surprises me anymore. I was very surprised indeed to discover some rather lonely bartenders at this resort. Don’t think I ever waited longer than a minute to be served during the day and the resort was booked at close to capacity. I was told, and my observations confirmed, that most europeans do not drink heavily and especially not during the day. The mix of guests was about 15% Italians, 20% Germans, 10% Poles and eastern Europeans, 10% Portuguese speaking (this includes Brazil), 30% Spanish speaking from central and south America, Dominican and Spain, 15% French speaking (France & Quebec), and a smattering of English speaking guests from Canada, although there were no Brits. The Lobby bar, open in the evening, did occasionally have a line-up of approx. 3 minutes due mostly to the fact that they served excellent cappuccinos. Drink service at the pool bars, beach bar or theatre bar was always friendly and with a big smile. I didn’t notice any premium brand alcohol, but the domestic brands, especially the rums were just fine for mixed drinks. One interesting feature of the resort were the self-serve drink stations which complimented the bar service. Located at the beach or in some of the pool areas, you could get beer on tap, fruit juices, soft drinks and bottled water all day long with absolutely no waits.

Cocktails of several types were listed for those who needed some help deciding what to order, and the drinks were definitely not watered down. El Presidente beer (pilsner) was on tap. Drinks were served in glassware at the lobby bar and generous sized plastic cups at the beach and around the pools. We had brought our own 12 oz. size thermal mugs. Thermal mugs are a Canadian thing! Considering how environmentally friendly these mugs are, I’m surprised they haven’t yet caught on at all resorts. One guest (same fellow who took the wrong suitcase and held up the bus) brought an obscenely enormous thermal mug of about 50-60 ounce capacity and was refused service at the bar. He was livid and only after the Nolitours rep intervened on his behalf did the barmen reluctantly agree to fill his thermal container with beer for the rest of the week. I was not pleased one day when this fellow dropped his beer filled mega-mug right in front of my lounge chair and my belongings got soaked with beer. Too bad that only the lid of the mega mug suffered some damage!
Tipping for service was never expected or necessary and seldom observed, although I did make a point to tip the bartender when I requested a cocktail not listed amongst the offerings posted or when my hubbie was served Brugal Extra Viejo rum on the rocks as a nightcap. The lobby bar closes at midnight! Pool bars close at 6pm.
The Beach and Pools:
The beach at Punta Cana is world class! It goes on for miles! We are beach people.
We did unfortunately experience very windy weather the first three days so it was a bit unpleasant sitting in your lounge chair and getting “sandblasted” by the fine powdery sand blowing everywhere and all around you. Perfect conditions however for taking nice long walks! From the Carabela resort, which is located in the mid section, we walked to the RIU complex (about 7 miles?) one day and to the Barcelo complex (about 5 miles?) in the other direction the following day. Wish we had taken our GPS or a pedometer along!
One thing we did not enjoy was the constant drone of motor boats and the fumes emitted by the outboard motors. Under no circumstance should you ever attempt to swim outside of the safe, roped-off swim areas! At high tide, we noticed a stronger current and since the water deepens fairly quickly, make sure to keep a watchful eye on your children. We didn’t notice any lifeguards on duty, but there were many resort security guards on the beach and around the resort generally at all times. We never felt unsafe, intimidated or threatened in any way. Once the weather cleared, the beach was very busy.
What we especially appreciated, and one of the reasons we selected the Carabela resort in the first place, was all the natural vegetation (palms and tropical pine species) on the beach. No need for palapas. Hubbie always found shade and I always found sun yet we sat next to each other. Always plenty of loungers, so never a need to get up at the crack of dawn to “reserve” a spot with your towels as is so common at many resorts where shade is at a premium. There were shower facilities to rinse off the salt water after enjoying the ocean and public washrooms at several locations on the beach, all kept very clean and well supplied with hand soap and TP. In front of the watersports center, was a nice play area for young children. There were no beach vendors to harass you, but do be prepared to encounter some salesmanship when you walk along the beach, especially agents selling timeshares. Topless sunbathing for the ladies was very common, as were men wearing Speedos.
The resort features three free-form swimming pools. Clean and well-supplied washrooms were close-by. The main pool is deep and not suited for young children. Water was a bit chilly but refreshing. Keeping this pool totally clean and free of debris was a challenge, not only because of the leaves from the trees, but also because of the horseplay by some guests who pushed one another into the pool- drinks still in hand. This pool also has a swim-up bar but bar service was not provided. No idea why! If you wanted a drink, you had to get out of the water and go around to the front of the pool bar for service.
The second pool meanders along directly in front of building #10 and features shallower areas for children as well as a large whirlpool. There is a self-serve bar. The third pool is located near building #6 and was in our opinion the nicest one for families. The kiddie area was large, as was the whirlpool and the water seemed to be the warmest of all three pools. There was a full-service bar. As these two pools were in more open areas, away from the very lush and mature vegetation and gardens of this resort, they were also cleaner. A few palapas for shade were available. There were plenty of loungers, as well as tables and chairs around all of the swimming pools, which featured lovely large patio areas. Outdoor showers were also located at all pools. Very nice lay-outs! Space around the pools was at a premium on very windy days, but otherwise there never seemed to be a problem finding a lounger or chair around any of the swimming pools. Again, expect topless sunbathing at all pools.
Resort activities:
A daily posting, listing activities offered at the resort can be found on the side of the animation building directly on the beach. This is also where you pick up your pool/beach towels. The activities staff engaged everyone, regardless of language spoken, and welcomed participation in beach volleyball, bocce, table tennis, badminton, dance lessons, darts tournaments, aerobics at the main pool, etc. Certificates and a 500ml bottle of rum were handed out to the winners every evening in the open-air theatro before the show started at 10pm. We did watch several shows and felt they were very well done. A cycle of 14 shows are offered, so if you stay for two weeks, you’ll see something different each night. Thankfully the audience participation shows did not involve silly antics or beer drinking contests as we have experienced at other resorts. They were done with much humor, a bit cheeky and even a tad racy. Lots of fun and quite entertaining! The animation team members spoke several languages, albeit very limited English and the announcer introduced the show in five languages. Very talented fellow!
There is an on-site disco directly behind the theatre area, near Building #10. Disco is open from 11pm to 3am but drinks are not included. A casino is located across the main street from the resort and is open from 9 pm to 5 am. Two five dollar casino vouchers were included in our check-in package, but we didn’t use them.
The resort offers a Kid’s Club and we observed many happy little guests throughout our stay! Europeans generally travel with their children and it was not unusual to observe three generations enjoying a true family vacation. A mini disco for the children was staged at 9pm nightly at the theatre.
The watersports center offers kayaks, snorkeling equipment and wind surfers for guest use. We always travel with our own snorkeling equipment. The two pedal boats were apparently broken. Due to the red flag days, there were limited activities. A full service PADI dive center is located directly on the beach near the animation center and beginner scuba lessons were offered at the main pool. Motorized water sports seem to dominate in Punta Cana! Banana boat rides, parasailing, glass bottom boat excursions, speed boats are everywhere. Cost of these activities is not included with the all-inclusive package. Thankfully a safe swimming area in the ocean is roped off, and we highly recommend you do not venture outside of this area. There was no snorkeling directly off the beach, which was a big disappointment for us as we are very avid snorkelers. Snorkeling excursions were being offered and ranged in price from $29-$39US per person for about 1 hour. We did not participate as we felt the price was far too high. Deep sea fishing charters were available nearby.
The resort offers two tennis courts and they have a tennis pro on staff. A massage hut is located on the beach, near Building # 9 and also in the shop area in between the resort’s own souvenir/sundry shop and the 24 hour medical clinic.
Excursions:
I always suggest that guests attend the rep. briefings, and especially so if visiting a resort for the first time. Our Nolitours rep. offered many excursions and tips to make our stay pleasurable. Unfortunately, some people had their booked excursions cancelled one day due to a bus driver strike. We did not do any organized excursions, opting instead to go for very long walks on the beach and explore on our own. The small town of Cortecito is right next door to the Carabela resort. There you can find an internet café, money exchange, a grocery store, bars, restaurants and many souvenir stands.
You should be aware that making telephone calls from the resort is expensive. Phone cards to use at pay phones are a good option. Many guests were using their own cell phones. The resort offers two computer stations next to the front desk at $5.00US per 30 minutes of internet time.
Conclusions:
We enjoyed our stay and would not hesitate to go back to this resort. We especially liked the casual atmosphere and opportunity to mingle with so many European guests.
The Carabela Bavaro Beach resort is a solid 3 star resort, perhaps 3 ½ star for those lucky enough to get a room allocation in the new building. The resort is older and compact with well-maintained lush gardens, featuring some ponds, lovely stamped concrete walkways and also many resident peacocks. It’s a great place for families on a budget and because of the ramps and elevators in some buildings, the resort is also suitable for elderly vacationers or those with mobility problems. Cosmetic repairs such as re-enameling the bathtubs and re-surfacing the vanity counter tops, along with installing new taps would make a world of difference. Always remember that the sun shines just as brightly on a 3 star resort as it does on a 5 star resort. With the right attitude and reasonable expectations, I can’t imagine someone not having a great vacation at the Carabela Bavaro. Go and enjoy!
If you have managed to get through reading this very lengthy resort review but still have any questions or concerns, please get in touch with us directly by email: YVRcuba@hotmail.com
Vancouver Couple (yvrck)

YVR

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