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Excellence Punta Cana 11/09/2009
Reviewers Rating:  Fair
On our first day the electronic door lock failed. It took hours to fix and we could not change for dinner because of the dress code. The front desk was barely apologetic and we had to go up the management chain to even get a proper apology.
We were moved to another room and the toilet would not flush properly we had to flush 8-12 times per use. We let our concerns be known and after two days of complaints the manger Nicolas told us to WIPE AND PUT THE USED TOILET PAPER INTO THE WASTE BASKET AND NOT FLUSH IT DOWN THE TOILET. We spent our honeymoon either flushing the toilet multiple times or using the toilet in the lobby.
The beds were rock hard and we woke up with back aches. We ended up putting extra sheets and pillows on the bed to help us get a decent night's sleep.
There was a fair amount of nude bathing and sex in the cascade pool-not a good place to be if you're not into that kind of thing
I would never go back to the Excellence.
Ramsay
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