Reviewers Rating: Good
While there is no question that the location and facilities of the El Conquistador are those of a four-star resort, the services and dining options were so poor that I feel compelled to warn future visitors.
Regarding the service, it was roughly three hours after check-in before I had keys for both adjoining rooms my family reserved. In addition, it took over six hours, including half a dozen phone calls, to have our rooms set up as requested (with extra cots) when we booked our trip last February. Minor inconveniences perhaps, but I expect a resort of this caliber to be better prepared for these problems.
I would describe all the facilities and dining options as unreasonably expensive. You could say that about most resorts in Puerto Rico, but El Conquistador really stood out during our two week stay in the Caribbean. Outside of the swimming pools and the ferry to nearby Palomino Island, nothing is included in the price of a room. Not even the tennis courts or the fitness room. In the restaurants, I don’t think there is a single dinner entrée for under $27 / fine for spectacular cuisine, but I would say the food is mostly average. They sell $10 bottles of Puerto Rican rum for $34, and all drinks are Manhattan prices.
The final insult was the taxes added to our room charges…they equaled nearly $100 a night, practically enough to get a room at other hotels. El Conquistador is for big spenders: if you’re traveling on a budget, pick another resort.