Bolongo Bay, St. Thomas allows guests holding a confirmed reservation to cancel without penalty if St. Thomas is under a hurricane warning. Guests will be offered a full refund or be able to rebook at a later date. The same rate will be honored, provided travel is in the same season. If guests choose to travel in a different season, their deposit will be applied toward their new total. Guests already at the hotel will not be penalized for any early departure and any unused room nights already paid will be refunded. Guests who are unable to leave the resort due to flight cancellations or airport closures will be "encouraged to move to one of the island's enclosed resorts;" in the event guests are unable to leave the hotel, customers will receive accommodations at an "emergency rate."